FAQ's

Shipping and Payments

Where do you ship from?

Aetheris Automotive operates multiple warehouses globally. Shipping costs are calculated at checkout based on the closest warehouse that has stock of your order, optimising delivery times and cost efficiency.

What are your shipping rates?

Shipping rates are calculated based on product size, weight, and destination:

All orders ship via partner carriers selected based on your location.
Import duties, taxes, customs fees, or other charges levied by your country are your responsibility.
Customs policies vary and shipments may be subject to inspection or delays.
We recommend contacting your local customs office for information on import regulations and fees.

All shipments include insurance and require a signature on delivery.

How quickly will I receive my order?

In-stock items are processed within 3 business days.
Products marked out of stock cannot be purchased directly online. If you wish to backorder an out-of-stock item (e.g. made-to-order body kits), please contact us for lead times and payment arrangements.
Shipping times vary by destination. Tracking information is provided once your order has shipped.

Do you offer Authority to Leave?

No. All deliveries require a signature upon delivery for security and insurance compliance.

Do you ship internationally?

Yes. We ship globally via our various partner carriers. International customers are responsible for import duties, taxes, and customs fees charged by their country.

What payment methods do you accept?

We accept:

Credit Cards (Visa, Mastercard, Amex)
PayPal
Apple Pay
Google Pay

Are your prices inclusive of taxes?

All prices are listed in United States Dollars (USD). Local taxes, GST, import duties, and currency conversion fees are the responsibility of the customer.

Returns and Warranty

Do you accept returns?

Returns are accepted within 30 days of receipt for eligible items.
15% return fee applies for refunds via original payment method.
Alternatively, you may choose store credit for 100% of the item’s value.
Items must be unused, unopened, and in original packaging.
Shipping costs are non-refundable.

Items that are special order, backordered, made-to-order, or marked as non-returnable are not eligible for return. Contact us for clarification before purchasing.

How do I return an item?

Contact our team to request a Return Authorisation (RMA) number.
Ship the item with tracking and insurance to the address provided.
Items must arrive in perfect, original condition.
Refunds are processed within 48 hours of receiving and approving the returned item.

Do you offer warranties?

All products are covered by manufacturer warranties where applicable. Warranty does not cover misuse, incorrect installation, or competition use unless explicitly specified by the manufacturer. Please verify part compatibility and warranty conditions prior to installation.

Memberships and Subscriptions

How do memberships work?

Memberships are billed in advance and auto-renew unless cancelled before the renewal date.
Membership benefits are for personal use only and cannot be used for commercial gain, resale, or by workshops.
No refunds are offered on memberships; your membership remains active until the end of the billing cycle even if cancelled.

How do I cancel my membership?

Log into your account and manage your membership under “Subscriptions”. Memberships can be cancelled at any time but will remain active until the end of the current billing period.

Contact Us

For any further questions or assistance, reach out to our customer service team at:

📧 Info@aetherisautomotive.com
📞 (+61) 870 770 907

Final Notes

All services, prices, and policies are subject to change without notice.
Ensure you read our Terms of Service and Privacy Policy for full legal and operational guidelines.