Shipping policy

Warehouse & Shipping Partners

All orders are shipped Monday to Friday. We partner with multiple freight & warehousing companies to ensure your orders are delivered efficiently, balancing delivery timeframes and cost. Shipping costs are set at a flat rate, displayed at checkout and shipped based on the warehouse closest to you that holds stock of your order. This system optimizes delivery speed and cost.

Shipping Options & Insurance

  • All shipments include shipping insurance to cover loss or damage during transit.
  • All deliveries require a signature upon delivery.
  • Please ensure someone is available to sign for the delivery at the provided shipping address during business hours.

Delivery Instructions

  • Deliveries are typically made Monday to Friday during business hours.
  • Please confirm your shipping details carefully, as shipments cannot generally be redirected once dispatched.
  • If no one is available to sign for the delivery, the courier will leave a card with instructions to collect your package from a local post office or depot. You will need to provide identification to collect the parcel.
  • Failure to collect the parcel in a timely manner may result in the goods being returned to Aetheris and additional charges for reshipping.

Order Processing

  • In-stock items will be processed within 3 business days after order confirmation.
  • Products are either available to purchase or marked out of stock on our website.
    • Items marked out of stock are not purchasable directly online. To purchase items on backorder, please contact our customer service team.
    • Backordered or made-to-order products typically have extended lead times. Our team will provide estimated delivery dates upon request.
  • Orders including backordered items will ship in full once all products are available unless you arrange split delivery with customer service.
  • Your invoice and account dashboard will provide stock and shipping updates.

International Shipping

  • All orders ship via partner carriers selected based on your location.
  • Import duties, taxes, customs fees, or other charges levied by your country are your responsibility.
  • Customs policies vary and shipments may be subject to inspection or delays.
  • We recommend contacting your local customs office for information on import regulations and fees.

Contact Us

For questions about shipping or to arrange manual shipping for unsupported destinations, please contact our customer support team at Info@aetherisautomotive.com or via chat.